Why I give every key client my personal number
Most MDs don’t. Here is why I do.
2 min read
The MD of one of our biggest clients still shows up on site in a high-vis. Which tells me everything.
Some of the best people I have worked with in this industry never fully stepped back. Worth multimillions, running serious businesses, but still personally involved in how projects are actually delivered. Still making sure things are done right. Not because they have to, but because that is who they are.
That has always stayed with me.
At OKTO I am directly involved in every key project we deliver. Clients get my personal number. Not as a selling point, but because I genuinely believe the person at the top needs to know what is happening on the ground.
It keeps you honest. It keeps the standard high. You cannot lose touch with quality if you never let go of it.
That has not changed as we have grown. And it never will.
“You cannot lose touch with quality if you never let go of it.”
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